Last updated: 2026-08-31
Because LeTrusto products are made to order, cancellation is only available while an order is still eligible and before production or fulfillment has started. Once an order has been submitted to a fulfillment partner, entered production, shipped, or delivered, cancellation may no longer be possible.
Sign in to your account, open the order, and use the cancellation option if it is available. You can also contact LeTrusto support with your order number at hello@letrusto.com or through the Support Centre.
If a paid order is approved for cancellation, LeTrusto will initiate the applicable refund through the original payment provider where supported. LeTrusto generally initiates approved refunds within approximately 5-7 business days where applicable, but the time for the amount to appear in your account may depend on Razorpay, your bank, card issuer, or other payment network processing.
A cancellation request does not guarantee cancellation. If production or fulfillment has already progressed, the order may continue and any issue after delivery will be reviewed under the Returns & Refunds Policy.